Genshin Impact Products Official Delay Notice

Delay Notice Dear valuable customer, We apologize for we have not been able to communicate with the customers who ordered Genshin Impact official products on time since last month. The COVID-19 issue has worsened since the beginning of 2021, it has experienced a half-month statutory New Year holiday for Chinese companies in February. Many Chinese companies and factories have undergone great changes. These reasons have affected the production of goods, international transportation, and customs clearance efficiency.  Regarding how these incidents affected ACG Go's business and shipping, you could learn about it from our website through the button below: Learn About After more than a month of hard work, this week, we finally received the good news from the official channels of miHoYo Inc. At present, we have finally been notified of the estimated production dates of the new products. ACG Go has calculated a new estimated shipping date based on the timeline provided by miHoYo, production plants, and freight companies. Please check the latest shipping schedule of each Genshin Impact products: Check the Schedule The schedule will be updated time-to-time if there is anything changed, click on each product detail, you could see the reason for each time change. ACG Go is very grateful to have you as our distinguished customer. We sincerely apologize to you, but in fact, we are currently unable to do anything except waiting. We hope to provide you with considerate and thoughtful service before and after the arrival of the goods. If needed, we are happy to help! A separate apology letter to the customers who experienced the items delayed more than a month. In subsequent emails, more details about shipping plans and compensation for delays will be mentioned. Thank you for your patient and support, hope you have a wonderful day! Sincerely, ACG Go Team March 28, 2021 525 W LAKESIDE DR, TEMPE, AZ 85281